Consumer product recalls

HEOS 1 Go Pack rechargeable battery packs recalled over fire hazard

Recalled product: HEOS 1 Go Pack rechargeable battery packs
Recall date
September 20, 2016
Source
U.S. Consumer Product Safety Commission (CPSC)
Official notice title
Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Recall number
16267
Sold / distributed
Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.

Why it was recalled

The battery can overheat, posing a fire and burn hazards

What was recalled

This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.

What to do

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.. Follow the official notice for full instructions.

Read the official recall notice →

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