GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)

Recall date

August 30, 2019

Source

U.S. Consumer Product Safety Commission (CPSC)

Recall number

19775

Brand / firm

Borqs Hong Kong Limited, Shenzhen Saidaxin Technology Co. Ltd., of China

Sold / distributed

Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.

Why it was recalled

The call button can fail when pushed by the consumer in an emergency.

What was recalled

This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

What to do

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.. Follow the official notice for full instructions.