Mercedes-Benz USA, LLC recalls 2013–2017 Mercedes-benz, Mercedes Benz — 73 models

Recall date

November 1, 2019

Source

National Highway Traffic Safety Administration (NHTSA)

Recall number

19V787000

Brand / firm

Mercedes-benz, Mercedes Benz, MERCEDES-BENz

Sold / distributed

Potentially affected: 24,226 units

Why it was recalled

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

What was recalled

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

What to do

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.. Follow the official notice for full instructions.